Response by Rafat K.
Hello, It seems that your Kindle screen is frozen. Lets try out some standard troubleshooting: 1. Restart your Kindle by pressing and holding the electrical power switch for 20 seconds. Release the energy button. The restart screen will appear. 2. If Kindle is still unresponsive, try charging Kindle just before resetting the gadget when once again. three. Make positive you have the latest software package version accessible set up on your Kindle. The most current version is obtainable right here: www.amazon.com/kindlesoftwareupdates If you continue to expertise issues, please get in touch with Amazon Kindle Team by means of cellphone or chat so that they can try out some true time troubleshooting and determine if your Kindle needs a substitute. You can attain them at 1-866-321-8851 to use there automated client services system. International customers can attain them at one-206-266-2992. Costs might use. Hope this can help.
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